Terms & Conditions
TERMS & CONDITIONS
Last updated: 25 October 2026
These Terms & Conditions apply to quotations, orders and services supplied by Stitchform Ltd. Nothing in these terms limits your statutory consumer rights.
QUOTATIONS & ORDERS
All personalisation requests, including embroidery with a new logo, an existing digitised logo or standard text, and all printing, follow our quote-and-review process regardless of quantity or basket value. Personalised garment selections are submitted through a separate quote request and are not added as purchasable items to the shopping cart. Plain, undecorated garments use the normal Shopify shopping cart and checkout independently.
Select your garments, sizes, colours, quantities, artwork and decoration, then submit the quote request. Submitting a request does not place an order, take payment or reserve stock. Any automated acknowledgement confirms receipt only.
Online quote totals are estimates. We check availability, artwork, design grouping, garment discounts, small-order charges, delivery and timing before confirming the final quotation. You can decline the quotation before placing an order, without paying for the quote request.
After you agree the quotation, we send a separate Shopify invoice or payment link. We confirm acceptance of your order separately. Production starts only after the required payment, suitable artwork and design approval have been received.
If you request changes to the specification or quantity, we may need to revise the quotation. Any additional charges will be explained and agreed with you before the changes are carried out.
Submitting an order does not automatically mean it has been accepted. We will confirm acceptance of your order. An automated acknowledgement of receipt is not, by itself, acceptance.
PRICES & PERSONALISATION CHARGES
Garment prices and personalisation charges are shown separately unless expressly advertised as a combined price. Stitchform Ltd is not VAT registered. No VAT is added to our advertised prices or at checkout.
Standard embroidery covers a logo up to 8,000 stitches. Prices apply per garment, per logo position. Count garments bearing the same logo or design across sizes, colours and products in the same order to determine the embroidery tier. Different designs are priced separately; extra positions do not increase the qualifying garment quantity.
| Embroidered garments with the same design | Per garment, per position |
|---|---|
| 1–9 | £7.99 |
| 10–24 | £6.49 |
| 25–49 | £5.49 |
| 50–99 | £4.99 |
| 100–249 | £4.49 |
| 250+ | Request a quote |
A £15 small-order embroidery charge applies once to the whole order containing 1–4 embroidered garments. No small-order embroidery charge applies from 5 embroidered garments. For this small-order threshold, combine all embroidered garments across sizes, colours, products and designs. Count each garment once regardless of positions. Printed and undecorated garments do not count. This is an order-level small-order charge for new logos, existing digitised logos and standard text; there is no separate standard new-logo digitising fee.
DTF printing prices remain per garment, per position, based on garments bearing the same design across sizes, colours and products:
| Printed garments with the same design | Small DTF, up to 10 × 10 cm | Large DTF, up to A4 |
|---|---|---|
| 1–9 | £7.99 | £11.99 |
| 10–24 | £6.99 | £9.99 |
| 25–49 | £6.49 | £8.99 |
| 50–99 | £5.99 | £8.49 |
| 100–249 | £4.99 | £7.99 |
| 250+ | Quotation required | Quotation required |
Print-ready artwork setup is included in DTF print prices. Artwork redrawing is quoted separately and requires your agreement before work begins.
A £9.99 small-order print charge applies once per order containing 1–4 printed garments, regardless of designs or print positions, and is removed from 5 printed garments. Embroidered and undecorated garments do not count towards the print threshold. An order containing both print and embroidery is assessed separately for each small-order charge.
Use the same design reference for the same artwork across sizes, colours and products, and different references for different artwork. Garment bulk discounts apply to eligible garments only, not to embroidery, printing or small-order charges. Delivery is separate unless the order qualifies for free delivery.
All personalised selections require review and a confirmed quotation. For larger or complex embroidery, 250 or more garments per design, prints beyond the stated sizes or specialist fabrics, an individual price is required instead of an online standard-rate estimate. Additional work or charges will be explained and agreed before proceeding. If submitted artwork falls outside the selected service, we will contact you with options and a revised quote. If you do not accept it, you may cancel the affected item for a full refund before production begins.
ARTWORK & LOGO FILES
You can upload artwork directly in the quote-request form. Uploaded files are held by our form provider, Powerful Form Builder, and we access them through its admin area; they are not added to the shopping cart. The email notification may contain a link instead of an attachment. Alternatively, provide a shareable artwork link or email files to hello@stitchformltd.com with your quote reference and design reference. Existing approved logos and standard text do not require a new file. We will contact you if a file cannot be accessed.
Customers are responsible for ensuring they have permission to use any logos, trademarks, artwork or other designs supplied to Stitchform.
By supplying artwork, you confirm that you have the necessary rights or permission for us to reproduce it for your order.
Please provide artwork of sufficient quality for the requested decoration. We will contact you if adjustments or alternative files are needed.
EMBROIDERY DIGITISATION
Digitisation converts artwork into a format that an embroidery machine can use.
Standard digitisation is covered by our embroidery service, subject to the £15 small-order embroidery charge for 1–4 embroidered garments described above. No small-order embroidery charge applies from 5 embroidered garments, including orders using new logos. Larger or complex designs may require additional work, which will be quoted and agreed before proceeding. Print orders do not incur a small-order embroidery charge.
Some fine details, small lettering, gradients or other features may need to be simplified for embroidery. Any material changes to your design will be explained for your approval.
Thread, fabric and garment construction can affect the finished appearance. Minor differences between a digital proof and the embroidered result may occur, but the finished product must still meet the agreed specification and applicable quality requirements.
DESIGN APPROVAL
Where a proof or embroidery sample is provided, please check it carefully before approving it, including:
• Spelling, names and initials
• Colours
• Logo size and positioning
• Other personalisation details
A digital proof illustrates the proposed design and placement; it may not reproduce the exact texture or appearance of embroidery.
Once approval has been given and production has started, changes may not be possible. Any additional charges for requested changes will be agreed before that work is undertaken.
Your approval does not remove our responsibility to produce the order in accordance with the agreed specification or affect your statutory rights.
GARMENTS
We make reasonable efforts to represent garment colours, sizes and specifications accurately. Colours displayed on screens may differ slightly from the physical product.
Please review the relevant size guide before ordering, particularly for personalised garments.
If a garment becomes unavailable, we will contact you to discuss an alternative or a refund for the affected item. We will not substitute a garment without your agreement.
PAYMENT
Personalised quote requests are reviewed before payment. We send a separate Shopify invoice or payment link showing the agreed garment prices, decoration, discounts, applicable small-order charges and delivery. Plain garments in the separate shopping cart can pay through normal checkout.
Production will not begin until any required payment and design approval have been received.
Any additional work or charges outside the original order must be agreed with you before proceeding.
DELIVERY
Standard UK delivery is charged at the rate confirmed in your personalised quotation or shown at checkout for plain-only orders. Standard UK delivery is free on orders of £69 or more, calculated after discounts and excluding delivery charges.
Express delivery, where available, is charged separately at the price shown at checkout or agreed in your quotation. The free-delivery offer applies to standard delivery only.
Express delivery refers to the delivery service after dispatch. It does not shorten embroidery, printing or other production times unless we expressly agree a faster production service.
Any special delivery arrangements or charges for oversized or bulk orders will be clearly disclosed before you place or agree to the order.
For consumer orders, goods remain our responsibility until they are received by you or someone you nominate, except where you independently appoint a carrier that we have not offered.
PRODUCTION & TURNAROUND TIMES
For personalised orders, production and delivery estimates are confirmed during quotation review before payment. A requested date entered on the quote form is not a guaranteed deadline. Plain-only order delivery estimates are provided at checkout. Production estimates normally run from receipt of the required payment, suitable artwork and any necessary design approval.
Please tell us before ordering if you need your items for a particular event or date. A specific deadline is only agreed when we confirm it in writing.
For consumer orders, we will deliver within 30 days of accepting your order unless a different delivery period has been agreed with you.
If a delay occurs, we will contact you and explain the available options. Delays outside our reasonable control do not remove any statutory rights you may have to cancel or obtain a refund.
PERSONALISED ORDERS & CANCELLATIONS
Goods made to your specifications or clearly personalised, including garments embroidered or printed with your own logo, name or design, are generally excluded from the statutory 14-day change-of-mind cancellation right.
Please contact us promptly if you wish to change or cancel a personalised order. Before production begins, we will review whether we can accommodate your request and explain any reasonable charge for work already undertaken. Once production has started, changes or cancellation may not be possible.
This does not affect your rights where goods are faulty, damaged, incorrectly supplied or do not match the agreed description or specification.
NON-PERSONALISED ORDERS & RETURNS
If you are a consumer buying eligible non-personalised goods online, you normally have the right to cancel without giving a reason. You must notify us within 14 days after receiving the goods and return them within a further 14 days.
You are responsible for the direct return postage for a change-of-mind return, provided we informed you of this before purchase.
For a valid cancellation of the whole order, we will refund the goods and the cost of our standard outbound delivery. Any extra amount paid for express delivery is not refundable as part of a change-of-mind cancellation.
Refunds will be issued within 14 days of receiving the returned goods or evidence that they have been sent back, whichever is earlier. We may make a deduction for loss in value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning.
FAULTY, DAMAGED OR INCORRECT GOODS
Please contact us as soon as reasonably possible if your order arrives damaged, is faulty or does not match the agreed specification. Providing your order number, a description of the issue and photographs where possible will help us investigate.
We will provide the remedy required by applicable consumer law, which may include a repair, replacement or refund, and cover reasonable return costs where we are responsible for the issue.
These rights apply to personalised goods as well as non-personalised goods.