Returns & Refund Policy

We want you to be satisfied with the quality of your Stitchform order.

Personalised & Embroidered Products

Personalised and embroidered products cannot normally be returned for change of mind. This does not affect your statutory rights in relation to faulty, damaged or incorrectly supplied goods.

Non-Personalised Products

Where you purchase standard, non-personalised products as a consumer, you may have statutory cancellation and return rights. Where applicable, these rights will be honoured in accordance with UK consumer law.

Faulty or Incorrect Orders

If your order arrives damaged, faulty or materially different from the specification you approved, please contact us as soon as reasonably possible after receiving it.

Please provide:

• Your order or invoice number
• A description of the issue
• Photographs showing the problem where appropriate

We will review the issue and, where appropriate, offer a repair, replacement, re-performance, refund or another remedy in accordance with your statutory rights.

Approved Artwork

We cannot normally provide refunds for errors that were clearly shown on artwork or personalisation details that you approved before production, unless the finished product does not match that approved specification.