Returns & Refund Policy

We want you to be satisfied with the quality of your Stitchform order.
Personalised, Embroidered & Printed Products
Personalised, embroidered and printed products cannot normally be returned for change of mind. This does not affect your statutory rights in relation to faulty, damaged or incorrectly supplied goods.
Non-Personalised Products
Where you purchase standard, non-personalised products as a consumer, you may have statutory cancellation and return rights. Where applicable, these rights will be honoured in accordance with UK consumer law.
Faulty or Incorrect Orders
If your order arrives damaged, faulty or materially different from the specification you approved, please contact us as soon as reasonably possible after receiving it.
Please provide:
• Your order or invoice number
• A description of the issue
• Photographs showing the problem where appropriate
We will review the issue and, where appropriate, offer a repair, replacement, re-performance, refund or another remedy in accordance with your statutory rights.
Approved Artwork
We cannot normally provide refunds for errors that were clearly shown on artwork or personalisation details that you approved before production, unless the finished product does not match that approved specification.
Personalisation prices and small-order charges
Our Terms & Conditions explain embroidery and DTF print prices and quantity bands. A £15 small-order embroidery charge applies once per order with 1–4 embroidered garments and is removed from 5. Standard new-logo digitising, existing digitised logos and standard text have no separate setup fee. Sizes, colours, products and designs count together for the small-order threshold; each embroidered garment counts once regardless of positions. Printed and undecorated garments do not count. Print-ready artwork setup remains included, with a separate £9.99 small-order print charge for orders with 1–4 printed garments and no print small-order charge from 5. No VAT is added. These pricing arrangements do not affect your statutory rights.

Quote requests and payment — updated 25 October 2026

All embroidery and printing requests, at any quantity or value, are reviewed before payment. Personalised selections are kept in a separate quote request. Plain garments use the normal shopping cart and checkout independently. Submitting a quote request does not place an order, take payment or reserve stock. You can decline the quotation before placing an order; no refund is needed because the quote request takes no payment.

We confirm garment availability, artwork, the final price, delivery and timing before sending a separate Shopify invoice or payment link. Plain garments retain normal checkout independently of any quote request. After an order has been placed, the cancellation and returns terms above apply according to whether each item is personalised or plain. If plain garments are included in a manually agreed quotation, their eligible statutory cancellation rights remain unchanged.

Contact hello@stitchformltd.com promptly about changes or cancellation. Production requires the agreed payment and artwork approval. All statutory rights for faulty, damaged or incorrectly supplied goods remain unaffected.