Privacy Policy
Last updated: August 2026
Stitchform Ltd ("Stitchform", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.
Information We Collect
When you contact us, request a quotation, place an order or use our website, we may collect information including your:
- Name
- Business or organisation name
- Email address
- Telephone number
- Billing and delivery address
- Order and enquiry details
- Artwork, logos and other files you provide
- Payment and transaction information
- Information about how you interact with our website
How We Use Your Information
We may use your information to:
- Respond to enquiries and quotation requests
- Process and fulfil orders
- Create embroidery proofs and personalised products
- Communicate with you about your order
- Arrange delivery
- Process payments
- Provide customer support
- Improve our products, services and website
- Meet our legal, accounting and regulatory obligations
Where permitted, we may also contact you about Stitchform products, services or offers. You can opt out of marketing communications at any time.
Sharing Your Information
We do not sell your personal information.
We may share information with trusted service providers where necessary to operate our business, including payment providers, delivery companies, website and technology providers, and professional advisers.
Our website is powered by Shopify, which processes certain information necessary to provide our online services.
Cookies
Our website uses cookies and similar technologies to help it function correctly, remember your preferences, understand how visitors use the site and, where applicable, support marketing and advertising.
Some cookies are essential for the operation of the website, while others may be used for analytics or marketing purposes. Where required by law, non-essential cookies will only be used with your consent.
You can manage your cookie preferences through the cookie settings available on our website. You can also control cookies through your browser settings, although disabling certain cookies may affect how the website functions.
Because the Stitchform website is powered by Shopify, Shopify and other service providers we use may also place cookies when you visit the site.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet applicable legal, tax and accounting requirements.
Your Rights
Under UK data protection law, you may have rights relating to your personal information, including the right to access, correct or request deletion of your information and, in certain circumstances, restrict or object to its processing.
To exercise your rights or ask a privacy question, please contact us using the details provided on our website.